SHIPPING POLICIES
Shipping of orders placed at kunastores.com/peru
In order for the shipment of the order placed in the KUNA Perú online store ( pe.kunastores.com ) to be carried out successfully, that is, in an adequate and timely manner, the client must provide the correct information at the time of executing the Order. Buys.
The registration of erroneous or incomplete data that causes improper processing will be the exclusive responsibility of the client. This could even result in a cancellation of the order if the Company considers it appropriate.
The order delivery time is counted from the moment the Purchase Order payment confirmation is validated. The extension of this period will depend mainly on the delivery address.
The KUNA online store includes two delivery methods:
- Shipping via Courier
- Pick up in store
- Pick up in store: Free.
- Home delivery: S/12.00 soles. Free shipping for purchases from S/399.00 soles.
- Lima: 5 - 7 business days
- Provinces: 7 - 10 business days
- Pick up in store: 5 - 7 business days
- Abancay, Arequipa, Ayacucho, Cajamarca, Callao, Chiclayo, Cusco, Huancavelica, Huancayo, Huánuco, Huaraz, Ica, Iquitos, Moquegua, Piura, Puno, Tacna, Trujillo, Tumbes
There may be additional costs and delivery times for shipments to distant cities and districts. Consult in advance at the hotline 994 088 248 or at e-kuna@incalpaca.com
We would appreciate considering that all shipments leave the City of Arequipa-Peru, and during the Holiday season (National Holidays, Christmas and New Year) or campaigns (Black Friday, Cyber Days, Cyber Monday, Online Sale, Summer Sale), there is the probability of shipping delay in 3 or 4 business days more than normal due to order saturation.
The order must be received by a person of legal age, who will identify themselves with their Full Name and physical National Identity Document (DNI) and will sign the receipt document to prove delivery compliance.
The Company will continuously monitor the orders shipped, in order to ensure that they reach their destination in the agreed time. However, delivery may not be completed due to any of the following situations:
- The delivery address was not located because its registration on the Platform was carried out incorrectly or incompletely.
- No residents were found at the shipping address at the time of delivery.
Once informed of the inconvenience, the Company will contact the Client via email and/or telephone to reschedule the delivery date. The additional costs incurred by this rescheduling will be assumed by the client.
If the customer requires additional information about the shipping status of their order, they may contact the Company through the Customer Service line (+51 994 088 248), which is available from Monday to Friday. Sunday from 08:00 am to 07:00 pm (does not include holidays) in Peru; or send an email to e-kuna@incalpaca.com
BIOSECURITY PROTOCOL (COVID-19):
Our priority is the health of our customers and collaborators, therefore we ask you to take note of the biosafety protocol that we have implemented in our distribution center where your purchase is processed:
- We carry out exhaustive cleaning and disinfection of environments and work areas.
- Our collaborators undergo a daily temperature check, make mandatory use of personal protective equipment (PPE) for the prevention of COVID-19, and must constantly wash and disinfect their hands.
The Company is exempt from liability, under all circumstances, for any possible inconveniences that may arise from the provision of product delivery services provided by external suppliers.
Likewise, if the exceptional case arises that the products purchased by the Client do not have available stock, they will be sent an email informing them of the situation, leaving them free to cancel the order or place a new one through the Platform.