SHIPPING POLICIES

SHIPPING OF ORDERS PLACED AT: pe.kunastores.com

In order for the shipment of the order placed in the KUNA Perú online store ( pe.kunastores.com ) to be carried out successfully, that is, in an appropriate and timely manner, the client must provide the correct information at the time of executing the Purchase Order.
Any incorrect or incomplete data entry that causes improper processing of the same will be the exclusive responsibility of the client. This could even result in the cancellation of the order if the Company deems it appropriate.
The delivery time of the order is counted from the moment the payment confirmation of the Purchase Order is validated. The extension of said period will depend mainly on the delivery address.

The KUNA online store offers two delivery methods: home delivery and in-store pickup.

Cost:

  • In-store pickup : Free.
  • Home delivery :
    • Lima (metropolitan and province): S/15.00. Free shipping for purchases over S/499.00
    • Shipping to other provinces: S/25.00
    • Express shipping to metropolitan Lima: S/ 30.00

Average delivery time*:

  • Home delivery :
    • Express Lima Metropolitan: 5 hrs after 1 p.m. (Monday to Friday if you order before 1 pm) **
    • Metropolitan Lima: 1 business day (Deliveries M-F from 1:00 pm to 7:00 pm and S from 10:00 am to 6:00 pm)
    • Lima province: 3 business days. (Ancon, Carabayllo, Chaclacayo, Cieneguilla, Santa Clara, Lurigancho (Not Chosica), Lurin, My Peru, Pachacamac, Pucusana, Puente Piedra, Punta Hermosa, Punta Negra, San Bartolo, Santa Maria del Mar, Santa Rosa, Ventanilla.)
    • Arequipa city: Up to 5 business days.
    • Other provincial capitals: Up to 5 business days.***
  • Pick up in store : ****
    • Pickup at Kuna stores in Metropolitan Lima : 1 business day
Kuna Derby Store / Kuna Larco Store
Monday to Saturday from 10:00 a.m. to 8:00 p.m.
    • Pickup at Kuna Arequipa stores : 7 business days.
Santa Catalina Street 210 int. Home 1-2
Monday to Saturday from 9:00 a.m. to 9:00 p.m.





* Delivery times may vary. Any delay and/or change will be communicated to the email provided during the purchase.

** Express shipping only available for the districts of Barranco, Jesus Maria, Lince, Magdalena, Miraflores, Pueblo Libre, San Borja, San Isidro, San Miguel, Santiago de Surco, Surquillo

*** Home delivery available only to the capitals of Abancay, Arequipa, Ayacucho, Cajamarca, Callao, Chiclayo, Cusco, Huancavelica, Huancayo, Huánuco, Huaraz, Ica, Iquitos, Moquegua, Piura, Puno, Tacna, Trujillo, Tumbes.

**** The purchase will be available for collection only for a period of fifteen (15) calendar days from the confirmation of purchase. If the purchase is not collected after this period, in advance, the customer accepts the automatic refund of the amount paid, less the applicable administration fees.

There may be additional costs and delivery times for shipments to remote cities and districts. Please consult in advance by calling the customer service line at 994 056 860 or by emailing e-kuna@incalpaca.com

The order must be received by an adult, who will identify himself/herself with his/her full name and National Identity Document (DNI) in physical form and will sign the receipt to confirm compliance with delivery.
The Company will continuously monitor the dispatched orders to ensure that they arrive at their destination within the agreed time. However, delivery may not be completed due to any of the following situations:

  • The delivery address was not located because its registration on the Platform was carried out in an erroneous or incomplete manner.
  • No residents were found at the shipping address at the time of delivery.

Once informed of the inconvenience, the Company will contact the Client via email, WhatsApp and/or telephone to reschedule the delivery date. Any additional costs incurred by this rescheduling will be borne by the client.

Should the customer require additional information regarding the shipping status of their order, they may contact the Company through the Customer Service line (+51 994 056 860), which is available during business hours from Monday to Saturday from 7:00 am to 1:00 pm - 2:00 pm to 3:30 pm (not including holidays) in Peru; or send an email to rduque@incalpaca.com.


Considerations

The Company is exempt from liability, under any circumstances, for any possible
inconveniences that may arise from the provision of product delivery services provided by external suppliers.
Likewise, in the exceptional case that the products purchased by the Client are not in stock, the Client will be sent an email informing the Client of the situation, and the Client will be free to cancel the order or place a new one through the Platform.
Any alteration or modification requested by the client may generate additional costs to be assumed by the client.