EXCHANGE AND RETURN POLICIES

Returns & Exchanges

It is the Company's priority to offer excellent quality products and a high level of service. Therefore, the Customer has the power to request an exchange if they are not satisfied with their purchase. For which the client must make a formal request via email e-kuna@incalpaca.com, after being reviewed and approved, they can go to the indicated KUNA store to make the respective change.

However, the Company reserves the right to accept or reject any of these requests depending on the particularities of the case under evaluation.

Whenever you need it, you can contact the company through the Customer Service line +51 994 088 248 (Monday to Sunday from 08:00 am to 07:00 pm (does not include holidays)).

For the purposes of this policy, change is understood as a request made by the client, whose objective is to change a product for another of the KUNA brand.

Changes of garments may be accepted if there are:

  • Quality Problems (company's responsibility): They include loss of color, bleeding, broken seams, excessive pilling, etc.

  • Other Problems (outside the company): These are involuntary errors by the customer when choosing the type of garment, for example with regard to size, color or model.

  • The customer will have a maximum period of 30 calendar days, counted from the date of receipt of the order, to submit his request for change via email e-kuna@incalpaca.com.

This will be viable as long as it is ensured that the product:

  • Present physical sales receipt.

  • It has been acquired through the KUNA Peru E-Commerce platform (kunastores.com/peru).

  • The garment is in perfect condition.

  • It has the original packaging and labels.

  • Show no signs of use or damage.

  • The client may appear at any KUNA store in Peru with the product(s) in perfect condition, and will comply with the policies of the physical store.

The client, who has made his purchase in a province of Peru where there are no KUNA physical stores, must necessarily return the product(s) in perfect condition via Courier, to the address in Arequipa: Calle Cóndor No. 100 Urb Tahuaycani, District of Sachaca, Province and Department of Arequipa (This shipment will be paid by the client)

The Company will not make any payment in cash or balances in favor of the client.

Returns

For the purposes of this policy, a return is understood as a request made by the client that aims to return the product for the amount paid.

Money returns are not accepted.